In-Ear Monitor Limited Warranty

We take pride in our products and strive to manufacture them to the highest possible standards.

Persona Medical warrants the product for one year on parts and labor.  We warrant your Inearz product (external shell and internal components) shall be free from defects in material and workmanship for one (1) year from the date of purchase or shipping date (whichever is more recent) validated with a copy of the sales receipt or dated itemized receipt. Service can be obtained by bringing the instrument to the nearest Inearz dealer, or by mailing it directly to us securely packaged, shipping prepaid and insured. 

This warranty is void when damage incurred is beyond Inearz Sport’s reasonable control (i.e., exposure to water or heat, stepped on or crushed, dog bites, negligence, physical abuse, accidental damage, etc.).  Repeat wax related repairs are not due to manufacturing defect and are considered out of warranty due to poor maintenance / customer neglect. 

This warranty does not cover damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly; (2) improper operation or maintenance, usage not in accordance with product instructions or damage resulting from connect to an improper voltage supply; or (3) use of consumables, such as tips, waxguards and cords. All service and/or replacement is at our discretion.

Custom Earmold/Shell Fit Warranty: The external shell will have a one year warranty from the original date of purchase.  This warranty period can not be extended.  Factors such as weight loss, etc. can affect the fit. In order for us to make good decisions, it is best to send the original impressions back for comparison.  In rare instances, a new impression may be required and are the sole responsibility of the purchaser.  All service and/or replacement is at our discretion.

The cable is a wear component and is covered for one (1) year under the manufacturers defect warranty. Products are durable, not represented as indestructible. CUSTOM FIT NON-ELECTRONIC PRODUCTS: To fit, be free from defects in manufacturers materials and workmanship for one (1) year from date of delivery. ADAPTER PRODUCTS: To be free from manufacturers defect for a period of one (1) year from date of delivery. EAR PLUGS: To fit and be free from manufacturing defects for a period of one (1) year from date of delivery.  Any replacement product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.

NATIONAL STATUTORY RIGHTS:  Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.  Please note that in the European Union, any warranty period less than two years shall be increased to two years.

NO OTHER WARRANTIES:  No Inearz Sport dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty. 


Warranty is not assignable or transferable and is given in lieu of all other express warranties.  It may not be extended or modified.  Any action against Persona Medical (DBA Inearz Sport) for breach of warranty must be commenced within three months of the expiration of the warranty.  


Persona medical shall not be liable for any special, indirect, incidental or consequential damages whatsoever, including but not limited to loss of profits, revenue or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if persona medical has been advised of the possibility of such damages.

Persona Medical’s entire liability and your exclusive remedy for any breach of warranty shall be, at Persona Medical’s option, (1) to repair or replace the Custom Product, or (2) to refund the price paid, provided that the Custom Product is returned to the point of purchase, or such other place as Persona Medical may direct. 


Except to the extent prohibited by applicable law, any implied warranty or condition of merchantability or fitness for a particular purpose of this custom product is limited in duration to the duration of the applicable limited warranty period for your custom product.


Some states do not allow limitations on how long an implied warranty lasts, or allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from State to State or by country or other jurisdiction.

We strongly recommend using a shipping service that provides tracking and insurance.  We can not be responsible for damages that occur during transit.