FAQ

Here is where you will find the most common questions we receive, if you do not see your question feel free to contact us!

Build time will vary due to the amount of orders in the queue lineup, the build time given to the customer can change at anytime due to incoming rush orders, repairs and refits entering the queue, it is only a rough estimate. We try our best to get orders out in a timely manner, but we HIGHLY suggest using the rush order option if you need your order faster than the build time quoted. To find out the most current build time please shoot us an email or give us call directly.


Please note that the build time begins once we receive your ear impressions and they are approved.

We accept PayPal, credit card, and cash.  We also offer Affirm financing with approval.

No shipping is a separate charge and cost will depend on the type of shipping you choose and location of the customer. Purchases over $299 are eligible for free shipping.

A local audiologist can assist with getting ear impressions taken, visit our map of recommended audiologists HERE. Please make sure you take the audiologist instruction sheet with you when you make an appointment, which can be found HERE

If you are local we do take impressions in house for free with the purchase of our in-ear monitors or at conventions.

We scan all ear impressions sent in (effective February 2018) and keep them on file for up to 5 years.

We use medical grade acrylic resin and medical grade silicone for its hypoallergenic properties.

We provide a cleaning tool with a brush and a pick on it to clean the wax build up on the end of the sound tubes. For cleaning the outside we suggest using antibacterial wipes.

We also offer Jodi-Vac wax vacuum systems which can be found on our maintenance page.

**Note that failure of the in-ear monitors due to lack of cleaning(wax build up, excess moisture, etc.) is not covered under warranty

Yes! We accept orders from all over the world

As long as you brought the audiologist instruction sheet with you to your appointment you should be fine, if you are still unsure you can send us pictures of your impressions to verify, this is highly recommended for international customers

We will make changes only if they have not started production.


*Fees may apply

Yes, we do offer an industry first 30-day money back guarantee.

Sorry, we do not ship to P.O. Boxes.

If you've never worn custom ear products, it may take a little while for your ear to get used it.  Give your ears a little time to get used to them, we recommend 1-2 weeks of wearing them before making a decision.  If you have immediate sharp pain/discomfort please stop wearing them and contact customer service.

Yes!  We offer financing through Affirm upon approval.